To help you with any queries or concerns you may have regarding your Urge purchase, we’ve put together a simple list of Frequently Asked Questions. If you require additional information, do not hesitate to contact us 24 hours a day, via email firstname.lastname@example.org or call during office hours (61) 03 9804 7668.
Terms & Conditions
Urge will happily exchange any item or refund your money providing the item is returned to us within 14 days of receipt of goods. When returning items please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please clearly include your contact details, invoice number and let us know if you require an exchange or credit. Garments will not be accepted if care instructions have not been met. Contact us to discuss any returns or exchanges.
Delivery of your Order
Any order received prior to 12.00pm Monday to Friday we will endeavour to despatch same day. We deliver throughout Australia using Australia Post satchels. International parcels are sent via international air mail. Tracking information will be sent to your email address on fulfilment of your order. Postage within Australia can take 3-4 days, excluding NT which can take 5-7 days. To overseas destinations postage can take up to 7 working days.
Secure Payment Options
Urge promises to protect your personal information with the highest level of date privacy and security. We understand that you are concerned about the security and privacy of online transactions. Our secure network provider is Paypal.
– Machine wash cold with like colours
– Do not bleach
– Hang dry in shade
– Do not iron directly on printing
– Do not dryclean
– Do not tumble dry
Competition Terms and Conditions
URGE BOARDING INSTAGRAM COMPETITION TERMS & CONDITIONS
URGE BOARDINGS TERMS AND CONDITIONS OF ENTRY FOR COMPETITIONS/GIVE‐AWAYS VIA THE WEBSITE AND/OR E‐NEWSLETTERS AND/OR SOCIAL MEDIA (FACEBOOK, INSTAGRAM AND TWITTER)
1: METHOD OF ENTRY: To enter this competition entrants must follow the instructions provided in the competition announcement on the online platform the competition is held. Entry is limited to Australian residents only. Only one entry per person during the promotional period will be accepted.
For competitions/giveaways through which entrants must answer a specific question, unless otherwise stated in the premise: a winning entry/entries will be drawn at random; the first entry/entries drawn containing the correct answer will win. For competitions/giveaways through which entrants must provide a response, unless otherwise stated in the premise: a winning entry/entries will be chosen by a panel representing Urge Boarding based on creativity, originality and adherence to the brief, at the discretion of Urge Boarding.
2: DURATION OF THE PROMOTION: The competition duration is as indicated in competition announcement via the online platform the competition is held.
3: NATURE AND VALUE OF THE PRIZES: The nature and value of the prize is as indicated in competition announcement via the online platform the competition is held. Gift cards are not transferable or redeemable for cash. All prize values are the recommended retail value in Australian dollars and are correct at time of printing. The Promoter takes no responsibility for variations in the prize value.
4: ELIGIBILITY: Participants must be Australian residents and be 18 years of age or over to enter. Employees of Urge Boarding, their immediate families and companies associated with this promotion are ineligible to enter.
5: PLACE, DATE & TIME OF DRAW/JUDGING: Winners will be drawn at random from all valid entries received during the promotional period. The draw will take place at the Urge Boarding Head Office at the time designated in the competition announcement. All competitions/giveaways for which entrants must provide an original response or submission will be judged based on creativity, originality and adherence to the brief.
6: METHOD OF ADVISING RESULT OF DRAW: Prize winner/s will be notified via the online platform the competition is held.
7: CONDITIONS OF ENTRY:
All prizes are subject to availability, non‐transferable and not exchangeable, and must be used on the dates specified by the Promoter. The Promoter will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. The Promoter may, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions. The prize does not include any other costs of a personal nature not stated. This prize must be taken as stated and no compensation will be payable if the recipient is unable to use it as stated.
8: PUBLICITY MATERIALS: It is a condition of entry that the Promoter has the right to publicise, broadcast and communicate to the public the names, characters, likeness and voice of any entrants for any promotion or matter incidental to the Promotion. Entrants may be required by the Promoter to participate in any photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that the Promoter has the right to use such publicity materials in any medium (including the internet) and in any reasonable manner it sees fit, unless that person advises the Promoter at the time of entering the Promotion that he/she wishes to retain his/her anonymity.
By entering any Urge Boarding competition and/or give‐away, the entrant warrants that the submission (and any part thereof) is their own work, or that they have any permissions necessary from the owner of the material to reproduce and distribute the work, and gives permission for Urge Boarding to publish this content through its social media, website and E‐Newsletter.
9: RELEASE AND INDEMNITY: To the extent permitted by law, all entrants release from, and indemnify the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the Promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.
10: NO CORRESPONDENCE: All decisions and actions of the Promoter relating to the Promotion and/or redemption of the prizes are exercised at its absolute discretion and are final. No discussions or correspondence with entrants or any other person will be entered into.
11: NAME & ADDRESS OF PROMOTER: The promoter is Urge Boarding (ABN 82 164 879 770) of Level 4, 302 Collins Street, Melbourne, Tel. 9804 7668.
12: LATE ENTRIES: The Promoter accepts no responsibility for any incorrectly submitted, incomplete, late, lost or misdirected entries or for any technical malfunction of any communications network.